Recently the E-Jagriti platform of the Department of Consumer Affairs won the National Awards for e-Governance 2026.
- E- Jagriti is a digital platform that computerizes and connects Consumer Commissions nationwide to ensure transparent, efficient, and speedy consumer dispute resolution.
About E-Governance
- It refers to the use of Information and Communication Technology (ICT) in governance and public administration.
- It aims to improve efficiency, transparency, accountability, responsiveness, and citizen participation.
Transformative Role of E-Governance in India
- Improved Service Delivery: Faster and anytime access to government services. E.g., UMANG – single platform for multiple government services.
- Transparency & Accountability: Reduces corruption through digital and auditable processes. E.g., Government e-Marketplace (GeM) – transparent public procurement.
- Financial Inclusion: Expands access to digital payments and banking. E.g., UPI – instant, cashless digital transactions.
- Citizen Empowerment: Easier grievance redressal and consumer protection. E.g., e-Jagriti – online consumer complaint filing and tracking.
- Last-Mile Connectivity: Extends governance to remote areas. E.g., Common Service Centres (CSCs).
- Capacity Building of Government Officials: E.g., iGOT Karmayogi platform for training and efficiency improvement of civil servants.
- Citizen Participation: Encourages public engagement in policymaking. E.g., MyGov platform.
